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- How do I place an order?
- What type of payment options do you have available?
- Where are you located?
- How do I order a catalog?
- Who is Martha M. House?
- What
does the "M" in Martha M. House stand for?
- How long have you been in business?
- Do you operate a showroom?
- How can I receive a shipping quote?
-
Why don't you have a shipping chart or charge a percentage for
shipping?
- How long does it take for delivery of my furniture?
- What if my shipment gets lost or damaged?
- How are your items shipped?
-
How many fabrics do I have to choose from
and how can I get samples?
- What are you business hours?
-
Are there more items available than are shown in your catalog?
- What types of woods are used in your furniture?
-
Are you retailers, manufacturers, wholesalers, importers, or
distributors?
- Do you have any
other locations?
Placing an order with Martha M. House is easy and there
are several different ways to order. You can order by Phoning, Mailing, or
Faxing Us. Also some items can be purchased in our
Online Store. Please view our How to
Place an Order page for details.
All items are custom made or especially ordered for you
and cancellations cannot be accepted after order has been placed in production.
We accept Visa, MasterCard, American Express, and
Discover credit cards. We also
accept personal checks, certified checks,
and money orders. Please
contact us if you have any questions.
We are located three blocks south of I-85 in Montgomery
Alabama and we are real easy to find.
From Mobile or Birmingham Alabama:
Take I-65 to Montgomery, then take I-85 to Atlanta.
Take
the first exit you come to, exit #1 (Court Street Exit). Go straight
through the light (do not turn on Court Street). Proceed across Court
Street; Perry Street; Lawrence Street; McDonough Street; and Hull Street to Decatur
Street (6th Light). Turn
right on Decatur Street and we are 3 blocks on the right hand side.
From Dothan Alabama (Florida Route):
Take
US231 North to Montgomery and follow the highway signs to I-85. Take I-85 to
Downtown Montgomery (or I-85 South). Travel on I-85 South then take exit
#1 (Union Street Exit). Go straight through the light and cross Union Street to Decatur Street (2nd
light). Turn left and go under interstate bridge and we are 3 blocks on the right hand side.
From Atlanta Georgia:
Take I-85 South to Montgomery
and take exit #1 (Union Street Exit). Go straight through the light and cross Union Street to
Decatur Street (2nd light). Turn left and go under interstate bridge and
we are 3 blocks on the right hand side.
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Our address is:
House
Furniture, Inc.
Martha M. House Furniture
1022 South Decatur Street
Montgomery, Alabama 36104-5116 |
Our phone Numbers:
334-264-3558 or toll free 1-800-255-4195 |
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Our location is marked with a
RED Star.
Map is courtesy of
www.mapquest.com. |
Placing an order for a catalog with Martha M. House
Furniture is easy and there
are several different ways to do so. You may order a
Catalog Online
by clicking
here or by
Phoning, Mailing, or Faxing Us. Please view our
Ordering a Catalog page for details.
Facts About Martha M. House
Furniture
Martha M. House Furniture
(House Furniture Inc.) is not
associated with, nor do we deal with any other mail order company,
local or otherwise. We do not sell or buy furniture to/from other
mail order companies.
Martha M. House Furniture,
like other dealers of this style of furniture, ordered primarily from
Carlton McLendon Reproductions. This factory was located in
Montgomery, Alabama. It is now closed.
Martha M. House Furniture's
prices are discounted and are very competitive with other companies.
Furniture items are shipped to you factory direct to save you money.
Martha M. House is a real
person, the sister of Carlton McLendon, the founder of the Victorian
furniture industry in Montgomery, Alabama.
Martha M. House Furniture is
a division of House Furniture, Inc., a fifty three year old firm that
is one of the oldest and largest retailers of this style furniture in
the world.
Martha M. House Furniture's
catalog is called "Southern Heirlooms" from Martha M. House.
This name has been used in connection with our catalog for over 38
years. Martha M. House Furniture also publishes the "Old World Masters
Collection" catalog of beautiful French furniture from
Italian-American master Craftsmen.
For more information about Martha M. House
Furniture please view our About us section of the website.
Martha M. House is a real
person, the sister of Carlton McLendon, the founder of the Victorian
furniture industry in Montgomery, Alabama. The "M" stands for
McLendon, her maiden name.
We have been in business since 1954. Please take a look at our About Us
section to learn the history behind our family tradition and the beginnings of
Martha M. House Furniture.
Yes! We do have a showroom which is located in
Montgomery Alabama where we have showcased beautiful furniture reproductions for
53 years. We do not showcase all the items we sell.
Our Shipping Department strives to ship the best and cheapest
way for you. In order to provide you with a shipping quote we need to know
what item(s) you are interested in and your shipping address. To get a
shipping quote please email or call
toll free 1-800-255-4195.
That's a good question. Don't be mislead by
charts and the percentage charges other companies use. We treat our customers
fairly just as we would want to be treated buying furniture. We are in the
furniture business not in
the shipping business. We do have a handling charge on all shipments. So, if you see a price chart or get charged
a percentage of the sale by one of our competitors YOU ARE PROBABLY PAYING TOO MUCH! To learn more about our shipping procedures, please click
here.
Please allow ample time for production and delivery.
Production time varies at certain times of the year, such as Christmas and
holidays. We acknowledge all orders a production time. This time varies by
factory. Most orders from the "Southern Heirlooms" catalog are acknowledged 8-21
weeks or as soon as possible. Items in our "Old World Masters Collection"
catalog are also acknowledged 8-21 weeks or as soon as possible for production. Please inquire
about a specific item(s) and we be glad to provide that information to you. Delivery time
on dining room and bedroom furniture is given on request. Smaller items are often in
stock and may be shipped much sooner. Delivery time for items shipped by
common carriers are delivered anywhere in the 48 states within 2-10 working days
depending on your location. Please inquire about delivery time via White Glove
Carriers.
All items are custom made or especially ordered for you
and cancellations cannot be accepted after order has been placed in production.
All freight shipments
must be inspected for damage upon arrival. Please pay special attention to the
condition of the shipping container (box). If a box is dented, creased, crushed,
torn, or otherwise has obvious damages to the box, then the merchandise may also be
damaged. Please note any damages on the freight bill at the time of delivery as this
helps us to file a claim with the carrier. DO NOT REFUSE THE WHOLE SHIPMENT OR
PARTIAL SHIPMENT BECAUSE OF A DAMAGED ITEM. An example would be a damaged marble
top and the table is in good condition. There is no reason to return a perfectly
good table and risk it being damaged on return. Notify us via telephone or email of any damages. UNDER NO
CIRCUMSTANCES WILL ANY CLAIMS FOR DAMAGE BE ENTERTAINED AFTER 72 HOURS OF THE RECEIPT OF
THE MERCHANDISE BY THE CUSTOMER.
We must be notified prior to the return of any item damaged or otherwise. In order
to return an item you must obtain a RA# (return authorization number) from our shipping
department. The RA# should be written on the outside of the container. If an
item has to be returned it must be in the original shipping container and properly packed
using the original packing materials. DO NOT DESTROY THE BOX OR THE PACKAGING WHILE
UNPACKING THE ITEM. IF NOT PROPERLY PACKED WE RESERVE THE RIGHT TO REFUSE THE
RETURN AND/OR REFUND. All returned items are subject to a restocking fee of
20%.
Defective items, or errors on our behalf, are excluded from a restocking fee.
For additional information please see the
information page
of the catalog you are viewing.
Martha M. House Furniture has several methods of shipping merchandise to our customers:
FedEx Ground, US Postal Service, common carriers (Freight Lines), and specialty
carriers (White Glove Service). What you buy determines how it is shipped. When we ship large items
(sofas, chest, etc.) the cost of shipping is determined by the level of service you
desire, weight, distance, item freight class and other factors. This is why we do
not list shipping or freight cost as a percentage, as other mail order companies do. Usually you pay too much when items are shipped to you in this manner. All
domestic shipments are shipped prepaid freight. Small items are
shipped via FedEx Ground prepaid. All US Postal shipment prices are obtained from the post office. A
small handling charge is added. We rarely ship by the post office unless certain
circumstances require us to. For example, we may be required to ship by post office
to Alaska, Hawaii, Puerto Rico, APO, FPO, and foreign addresses. This is the most
economical way to ship to these destinations. Some shipping weights are listed for your
convenience. Since sofas, chairs, and tables carry different rates, this information
must be obtained from the freight lines.
We guarantee safe delivery!
Our Shipping Department strives to ship the best and cheapest
way. If you have a question about shipping or would like a shipping quote,
please email or call
toll free 1-800-255-4195.
We have several different factories represented in our
catalogs and a large selection of fabrics from which to choose. We need to know what item(s)
(item numbers) you are
interested in, the catalog that you are viewing and we will be happy to send you fabric samples by specifying your
color scheme.
Our business hours are 9:30-5:00 Central Time, Monday through
Friday. We are closed on most major holidays.
Yes! There are many items that we sell that are not
printed in our Mail Order catalog (because there is just not enough room).
Please take a look at our
Online Store.
Here we have many accessory items listed in our
Online Store that are not pictured in our catalog as well. If
there is something that you are looking for please feel free to
contact us and
we will see if we have it available or can get it for you.
Most of the pieces of furniture that we sell is made
out of solid North American Maple. Some other fine furniture woods used in
construction are birch, mahogany, beech wood, oak and cherry. Please feel free to ask what items are
made of when you contact us.
That is a good question. The question is asked of
us from time to time because of our great prices. We are a retail firm
which sells at extreme
discounts. We are not associated with, nor do we deal with any other mail order company,
local or otherwise. We do not sell or buy furniture to/from other mail order
companies.
Our only location and showroom is in Montgomery Alabama.
However, we do ship all over the United States. For more information please
contact us.
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